Last Updated: 2021-09-09
1. Collection and use of personal information
You can access our Website without providing personal information. If you choose to use our Services, contact us with questions, or sign up for our communications, we will ask you to provide personal information. The personal information that we request will vary depending on how you choose to interact with us.
When you create an account
If you choose to create an account, we will ask you to provide your first name, last name, email address and province of residence and to create a password. We will also ask you to provide additional information to help us determine which of our Services is most suitable for you, including your city and province of residence and general information about your business (as applicable). We use this information to create an account and recommend appropriate Services to you. We may also use this information to understand our customers and their needs and preferences so that we can improve and develop our Services and our Website, and to tailor our communications.
To create the privacy breach form and related documents
If you use our Services to generate your privacy breach form and related documents you will need to provide additional information including: information about your business (including names and positions of relevant stakeholders); the types of information breached; information about the processes you plan to take to deal with the breach; and any other information that is relevant or necessary to generate your privacy breach compliance documents. We only use this information to generate your documents. Some information is optional and can be skipped.
Some information gathered from the breach reporting process may be anonymized and used in our website dashboard, and for other research purposes. Anonymization is the process of stripping any identifiable information from a dataset, so the information cannot be linked back to you. Rest assured; we will not use your personally identifiable information. This is strictly for research and public awareness purposes on the impacts of cybercrime.
When you contact us or provide feedback
If you contact us, we will collect the information you provide to respond to your question, inquiry or request. If you choose to provide a rating or review, or other feedback, we will use this information to improve our Service or our Website, or to develop new Services.
To send you communications
We use your personal information to send you communications including tailored marketing messages and transactional emails. You can unsubscribe from marketing communications at any time by using the unsubscribe feature provided or by contacting us. You may still receive transactional emails from us even if you have unsubscribed from our marketing communications.
We also use personal information for other standard business purposes such as maintaining records, enforcing our agreements, detecting and preventing fraud, ensuring the security of our website and meeting our legal and regulatory obligations.
2. Our website
When you visit our Website, we automatically collect your IP address, the date and time of your visit, the pages you visit, the features you use, and the referring URL’s you came from. We use this information to improve our Website and Services.
3. When personal information is shared
We use service providers to provide certain services on our behalf such as data hosting, payment processing, marketing and communications, analytics and customer service. Some of these service providers may be located outside of Canada, including in the United States.
We and our service providers may disclose personal information in response to a search warrant or other legally valid inquiry or order or as otherwise required or permitted by law, including as required or permitted by foreign laws applicable to us or our service providers.
4. Security of personal information
We have implemented physical, organizational and technological security measures that are designed to protect the personal information in our custody and control from unauthorized access, use or disclosure. However, please recognize that no security measures can offer absolute security.
5. Access and correction
You may request access to or correction of your personal information in our custody or control by writing to us (see “Contact Us” section below). Your right to access and correct your personal information is subject to applicable legal restrictions. We may request information from you in order to verify your identity before providing access or making corrections.
7. Contact us